Customer Satisfaction Measurement
Simplified, SMS Technology, Real Time, Efficient, Actionable with iKnow
Click to Measure Customer Satisfaction
Facing challenges with measuring Customer Satisfaction, meet iKnow the all-round solution.
Your Challenges:
  • No real time tool to know if your customers are really satisfied.
  • Do not have internal resources for gathering customer satisfaction data.
  • Perceive customer satisfaction surveys as being too costly if done by an external agency.
  • High lag time between data collection and analysis.
  • Restricted customer sample size when traditional manual customer satisfaction surveys are used.
Our Solution:
  • Customers' feedback using sms to communicate their satisfaction or otherwise.
  • No extra resources needed, iKnow easily integrates to your existing setup.
  • True, if done using conventional methods, iKnow being sms based minimizes overhead costs.
  • Real Time, Instant feedback dashboard.
  • Majority of customers have the power of mobile technology. It facilitates extensive data capture, for effective decision-making.
iKnow Customer Satisfaction Measurement is
  • Real Time
  • Confidential
  • Accurate
  • Transparent
iKnow Customer Satisfaction System allows
  • Larger Customer Sample size
  • Cost Effectiveness
  • Scalability
  • Fixing Accountability
Why your Customers will love it!
  • A new phase of interactive relationship
  • Don't have to call 1-800 numbers
  • Don't need to fill lengthy customer feedback forms
  • Don't have to enter receipt codes on a website
I would like to get more information on iKnow’s Customer Feedback System
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Your email will not be shared with anyone. iKnow Privacy Policy
Or simply call us at
NZ 0508 445 669
Insights from our Clients
"iKnow brings the much needed clarity that we required with respect to our customers. To our amazement this system brought to fore the real concerns of our customers. These were just partially captured in our customer satisfaction surveys done using third party services. Now we take more confident decisions and readily see the effectiveness of our marketing initiatives in real time. And we see our customers happy - and that too in real time"