iKnow Customer Feedback System
SMS based, Engages Customers, Empowers you, Drives your Business
Click to Measure Customer Satisfaction
Facing challenges with your Customer Feedback System, meet iKnow the all-round solution.
Your Challenges:
  • See limited participation from customers using your current feedback system.
  • No system to collect the feedbacks, analyse them and provide actionable data.
  • Inability to create strong plans due to delayed, poor and inaccurate information.
  • Not able to objectivly identify your strongest and weakest locations.
  • No clear measure of accountability of staff and management performance.
Our Solution:
  • SMS based platform, a discrete option for customer feedback - ensuring honest and higher response rates.
  • Technologically advanced fully hosted platform which collects, analyses and provides ready actionable data.
  • Our feedback system works real-time so no lags or data manipulation possible.
  • Easy integration with your existing setup. iKnow collates data across locations for comparitive benchmarking.
  • Accountability based on what customers feel, so staff is geared towards ensuring customer satisfaction.
iKnow Customer Feedback System is
  • Real Time
  • Confidential
  • Accurate
  • Transparent
iKnow Customer Feedback Management allows
  • Larger Customer Sample size
  • Cost Effectiveness
  • Scalability
  • Fixing Accountability
Why your Customers will love it!
  • A new phase of interactive relationship
  • Don't have to call 1-800 numbers
  • Don't need to fill lengthy customer feedback forms
  • Don't have to enter receipt codes on a website
I would like to get more information on iKnow’s Customer Feedback System
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Or simply call us at
NZ 0508 445 669
Insights from our Clients
"…did not expect anything so exponential as iKnow customer feedback management system. Great sample size, quickly available, highly objective and most importantly reliable. Everyone gets involved and owns accountability. We see improvement not only in our sales but what satisfies us most is the new culture that has developed in our organisation."